SHIPPING & RETURNS
Let's talk shipping. Ideally, it will only be about 3 to 5 days from the time you click "purchase" to the time your package arrives in your mailbox. Shipping times may be delayed due to COVID-19, but your uniquely Gemini envelope will be at your doorstep ASAP.
All custom illustrations, however, will take a little longer to ship. Designs typically take under a week to design, so the orders won't be printed + shipped to you until we fine-tune your illustration(s). As a rule of thumb, expect a custom illustration to arrive in the mail 2 to 2.5 weeks after you order it.
RETURN & EXCHANGE POLICY
At Gemini, our priority is making sure we get you the perfect item for your space. If your package arrives damaged (ripped print, water damage to the products, etc.) from the packaging + shipping process, I will re-send your order free of charge! If you'd rather take a refund, that's cool too. Just reach out via email or Instagram DM and let me know what happened and how you'd like to proceed.
We want you to get what you paid for, so we will go above and beyond to communicate, figure out what went wrong, and how to fix it. Similarly, if you'd like to make a return or exchange, then reach out to me so we can find a solution.